Toyota of North Charlotte at 13429 Statesville Road, Huntersville, North Carolina.

Bret Rise helped me when I came in for a vehicle inspection and for the purpose of addressing my starter battery concern. Bret was both helpful and respectful as he helped me with my standard maintenance. I worked in customer service
for over 25 years and always prided myself that I was very good at this skill. Bret is the first person I’ve met in a long time who is clearly gifted with a natural skill in customer relations. It’s not just that he does a good job, he is a natural and an investment should be made in his talent. Your auto mechanics have a special skill that enhances your business. Bret also has a talent (skill) that any smart company would foster to also enhance the business. Bret is young and trainable and any manager of worth would recognize an exceptional training opportunity.

I would happily use Bret's service again and will recommend him to other Toyota drivers.

Please let Bret know I wish him well in future endeavors either with your company or elsewhere. My son has earned a good living for 20 years as a Toyota Service Writer because he possesses a similar talent. Bret can go far and become a Toyota superstar.

Dealing with the sales team was a very good experience. Mike was truly attentive to all questions and needs. The post sales experience lacked a true support the customer experience. Once the sale was made the customer experience was forgotten

Post my review, Nate reached out to me. He was concerned over my experience. I can appreciate his concern. He did Take the time to understand my concerns and work towards improving the experience Of not only my concern but to ensure other customers have a positive experience As well.
I do appreciate this effort to improve the customer experience. Thank you